Privacy Policy

This policy applies to personal information we process as a data controller — for example, when you submit a contact form, request a team, subscribe to our newsletter, or apply for employment with us.

When you become a client and we assign dedicated team members to work under your direction, we may also process personal information on your behalf as a data processor. In those cases, the data processing terms in your client agreement (including any Data Processing Addendum) govern that processing and take precedence over this policy for client-directed work.

Our website is not directed to children under 16, and we do not knowingly collect personal information from children.

We use personal information for the following purposes:

• Providing and operating the Services, including matching, onboarding, and managing dedicated teams.
• Responding to inquiries, preparing proposals, and communicating about subscriptions.
• Processing applications and managing our talent pool.
• Billing, invoicing, accounting, fraud prevention, and compliance with legal obligations.
• Improving our website, services, and client experience through analytics and feedback.
• Sending service-related notices and, where permitted, marketing communications (you may opt out at any time).
• Protecting our rights, enforcing agreements, and resolving disputes.
• Complying with applicable laws, regulations, lawful requests, and court orders.

We do not sell personal information. We do not use personal information for automated decision-making that produces legal or similarly significant effects without appropriate safeguards and, where required, your consent.

Where GDPR or equivalent laws apply, we rely on one or more of the following legal bases:

• Contract: processing necessary to respond to your request, perform a client agreement, or take pre-contractual steps at your request.
• Legitimate interests: operating and improving our business, securing our systems, and communicating with prospects — balanced against your rights.
• Consent: where required for certain cookies, marketing emails, or other optional processing. You may withdraw consent at any time.
• Legal obligation: tax, employment, anti-fraud, and regulatory compliance.

We share personal information only as necessary and subject to appropriate safeguards:

• Service providers and subprocessors who assist with hosting, email, CRM, analytics, payroll, HR, background checks, payment processing, and professional advisors — bound by confidentiality and data protection obligations.
• Dedicated team members and contractors, to the extent needed to deliver Services you have engaged us for.
• Prospective clients' designated contacts during sales and onboarding processes you initiate.
• Affiliates or successor entities in connection with a merger, acquisition, or asset sale, with notice where required by law.
• Authorities, regulators, or third parties when required by law or to protect rights, safety, and security.

We may share aggregated or de-identified information that cannot reasonably identify you.

Faraway Team is located in India. If you access our Services from the United States, European Economic Area, United Kingdom, or elsewhere, your information may be transferred to, stored in, or processed in India and other countries where our providers operate.

Where required, we implement appropriate safeguards for cross-border transfers, such as Standard Contractual Clauses, UK International Data Transfer Addendum provisions, or other lawful transfer mechanisms. You may request further information about these safeguards by contacting us.

We retain personal information only as long as necessary for the purposes described in this policy, unless a longer period is required or permitted by law.

• Sales inquiries: typically up to 24 months after last contact, unless an active relationship continues.
• Client records: for the duration of the engagement and thereafter as required for tax, accounting, and legal compliance (often 7 years or as mandated locally).
• Careers applications: up to 24 months unless you ask us to retain your profile longer or we hire you.
• Website logs and analytics: typically 12–26 months, depending on the tool.

We may retain anonymized or aggregated data indefinitely.

We implement administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. These measures may include access controls, encryption in transit where supported, secure hosting, and staff confidentiality obligations.

No method of transmission or storage is completely secure. You are responsible for maintaining the confidentiality of credentials you use to access our Services and for configuring access within your own systems appropriately.

We use cookies and similar technologies to operate the website, remember preferences (such as theme settings), understand usage, and improve performance.

• Strictly necessary cookies: required for core site functionality.
• Preference cookies: remember choices you make.
• Analytics cookies: help us understand how visitors use the site.

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality. Where required by law, we will obtain consent before placing non-essential cookies.

Depending on your location, you may have the following rights, subject to applicable exceptions:

• Access: request a copy of personal information we hold about you.
• Correction: request correction of inaccurate or incomplete information.
• Deletion: request deletion of personal information, subject to legal retention requirements.
• Restriction or objection: object to or request restriction of certain processing.
• Portability: receive personal information you provided in a structured, commonly used format where technically feasible.
• Withdraw consent: where processing is based on consent.
• Opt out of marketing: use unsubscribe links or contact us.
• Non-discrimination: we will not discriminate against you for exercising privacy rights where prohibited by law.

California residents may also have rights to know, delete, and correct personal information, and to opt out of "sale" or "sharing" as defined under California law. As stated above, we do not sell personal information.

To exercise your rights, email us at hello@faraway.team. We may need to verify your identity before responding. You may authorize an agent to submit requests where permitted by law. You also have the right to lodge a complaint with your local supervisory authority.

If you are in India, you may have rights under the Digital Personal Data Protection Act, 2023, including the right to access, correction, erasure, and grievance redressal. You may contact us using the details below to exercise applicable rights or raise concerns.

If you believe your grievance has not been resolved, you may have the right to approach the Data Protection Board of India once established and operational under applicable law.

Our website may contain links to third-party sites or services. We are not responsible for their privacy practices. We encourage you to review their policies before providing personal information.

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest revision. Material changes will be posted on this page and, where appropriate, notified by email or through the Services. Continued use after changes become effective constitutes acknowledgment of the updated policy, to the extent permitted by law.

For privacy questions, rights requests, or complaints, contact:

• Email: hello@faraway.team
• Company: Faraway Team
• Location: Udaipur, India
• Website: https://farawayteam.com

We aim to respond to verified requests within 30 days, or within the timeframe required by applicable law.